Whenever a violation of this Ordinance occurs, or is alleged to have occurred, any person may convey to the Zoning Official (or their designee) a complaint, which shall be in writing. The Zoning Official (or their designee) shall properly record such complaint, promptly investigate and take appropriate action thereon as provided by the Ordinance. All complainants shall be promptly notified as to the disposition of their complaint. The Zoning Official (or their designee) shall make a determination in writing, within 15 days, to any written complaint received, regarding a violation of this Ordinance. Any such determination may be appealed to the Zoning Board of Review.